Systems and methods for using agents are provided. A first message is received from a user to engage with a corresponding session of an automated content logic. The automated content logic is configured to facilitate electronic communication between with the user and a plurality of agents associated with the automated content logic. The first message is applied as an input to a first set of agents to receive a corresponding output for each respective agent in the first set of agents. Each corresponding output identifies an action performed by the automated content logic responsive to the first message that best matches with the first message. The corresponding output for each respective agent in the first set of agents is used to identify a first action. A process is performed in accordance with the first action to generate a second message to engage with the corresponding session.
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